Many large companies selling products and services are outsourcing customer service overseas, mainly to India, the Philippines...
Export inport
Having grown from a sleepy fishing town of around 6000 people to a bustling modern metropolis today,...
Whether you are a garment importer or exporter, while operating in the international market platform you need...
U.S. exports continue to grow, but many American companies lack the international business know-how to capitalize on...
A customer service failure, simply defined, is customer service performance that fails to meet an individual’s expectations....
Trade. Our new President rails against it, unions denigrate it, and unemployed blame it. And not without...
One of the most useful and most important parts of any good software package is a robust...
Critical thinking should be made a pre-requisite for hiring of new customer service staff. Customer service today...
Customer Service Representatives (CSRs) exist in all industries, companies and professions. Some are lawyers, some are advertising...
There was a time when frequent flyer miles, loyalty award systems and credit card points were virtually...
