December 2, 2022

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What’s Next in Payments? – SPONSOR CONTENT FROM HEXAWARE

5 min read


By Swati Dublish, Rajsekar Jayashankar, and Navin Mishra

The payments room is evolving quickly, with the arrival of new gamers other than banking institutions and financial providers establishments. These competitors are disrupting the standing quo and using payments from the resources transfer and remittances realm to revolutionary concepts like purchase now fork out afterwards (BNPL) and open up payments.

With customer anticipations having improved, persons be expecting the “art of the possible” from their payments providers—and conventional players have to have to rethink their technique to keep their position and buyer loyalty lest they turn out to be irrelevant. All stakeholders in the payments ecosystem require to align with the broader themes emerging now and in the around potential.

We stay in a planet of synthetic intelligence (AI), equipment understanding (ML), and cloud, a earth of “payments as an experience (PaaX).” 

The essential payment themes of the future—cryptocurrency, central lender electronic currency (CBDC), financial inclusion, and embedded finance—represent stages of the coming evolution of payments that your bank needs to be completely ready for.

Dependent on its current relevance and growing adoption, the starting issue of payments’ long run is cryptocurrency—any form of forex that exists digitally or virtually and utilizes cryptography to protected transactions.

The increase of cryptocurrencies is fraught with issues these types of as uncertain regulatory standing, absence of recognition, stability, scalability, and misuse of virtual currency. Crypto’s difficulties and a want for regulated alternatives connect with for an evolution of CBDC, a phase we determine as “payments as a lifestyle (PaaL).” 

Banks will problem CBDC as authorized tender, just as dollars is nowadays. But in contrast to bank deposits, CBDC would characterize a declare on the central financial institution.

The present point out of economical infrastructure will drive willpower of the speed and the extent of adoption of CBDC. Major concerns about CBDC include things like privateness in person transactions, retail CBDC (buyer accounts) as a new purpose of central banks, use of a CBDC offline, and cybersecurity pitfalls.

In the medium-phrase future, enabled by CBDC, economical inclusion will participate in the major purpose in building payments the mainstay of economies about the globe. Economic inclusion refers to which include the unbanked segments in the economical ecosystem. Critical barriers to monetary inclusion include money literacy, lack of non-public-sector willingness and potential to have interaction, lack of obtain to smartphones, and unsatisfactory anti-revenue laundering controls.

Economic inclusion in convert will support embedded finance—the long run of banking—with the lender heading to prospects at their stage of require and not the other way all over, a phase we outline as “invisible payments.” 

Embedded finance is the integration of financial services—including lending, payment processing, or insurance—with nonfinancial businesses’ infrastructures without the have to have to redirect them to regular financial institutions. The embedded finance possibility for financial institutions involves immediate acquisition of shoppers and deposits, rate-earnings progress via partnership agreements, and reduction of shopper acquisition and device-processing expenses.

Know-how will be critical to propelling banking companies into the new realm, where payments no for a longer time will be proprietary but will be democratized as a company. For your lender to continue to be relevant and to upcoming-evidence your payments organization, your bank requires to: 

  • Appear at your technological know-how. Banking companies ought to get started making ready for the effect these new payment motor vehicles will have on onboarding, protection, channels, and digital banking platforms. Banking companies ought to align digital payments and electronic banking modernization initiatives to reuse digital banking applications and options to aid this transition. 
  • Evaluate your part. Financial technology merchandise and solutions will be the critical resources endorsing inclusion in the fiscal devices of the long run, helping communities around the globe create extended-expression economic resilience and enabling economical growth.  Banks will play a big purpose in driving this transform. 
  • Seize your possibility. Embedded finance will support banking institutions access a lot more customers with lessen prices of acquisition, extend distribution channels, and establish new benefit-extra companies, producing unparalleled possibilities of scale. 

Potential of Payments Reimagined

The period of payments as a solution is currently in the earlier, as banking companies are nearing a shift in customer expectations. The journey of payments is possible to go by way of a 3-generation transformation. 

Gen One particular: Payments as an Experience (PaaX)

The payments planet is on the cusp of transformation, with a target on improving upon finish-person practical experience through improved interfaces and smoother transitions. Financial institutions and fintechs are employing the electric power of AI, ML, and cloud to permit Gen One. This practical experience is usually referred to as frictionless payments.

Gen Two: Payments as a Life style (PaaL)

As the present-day expertise stabilizes and wearable know-how will become the norm, payments will develop into a aspect of the existence of folks and firms, launching the subsequent era. The flourish of state-owned crypto could develop into the singular drive for seamless operations for both of those domestic and cross-border payments.

Gen 3: Invisible Payments

Over the upcoming 3 to five years, payments will enjoy a activity-modifying part not just as a ubiquitous functionality but also by doing the job seamlessly powering the scenes. Monetizing payment transactions will be certain that payments are financially inclusive and embedded in the much larger business enterprise-transaction ecosystem.

The Generational Shift


Culture is embarking on a shift in expertise, in worth creation, and for a much better good quality of lifestyle. Payments will generate this reworked encounter for a massive segment of the populace as we go by means of these 3 generational variations.


Hexaware’s banking methods incorporate Amaze®, a cloud enablement platform Tensai, an automation system and H.A.R.V.I.S., a banking digital lab and incubator. Find out far more about the potential of payments and how Hexaware can help banking institutions and economical establishments continue to keep up in a dynamically switching sector.


Swati Dublish is a Banker, driving enterprise transformation by technology for Banks & Fintechs at Hexaware Technologies. Rajsekar Jayashankar is Banker, Researcher, and Core Banking solution specialist at Hexaware Systems. Navin Mishra is Strategist for Fiscal Solutions in General public Sector at Hexaware Technologies.

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