Showing empathy to customers takes more than words, it also takes imagination. It’s not enough to utter...
Export inport
The American Express Global Customer Service Barometer stated that 70% of Americans are willing to spend an...
China’s cement output is forecast to grow 10% per annum between 2008 and 2010. Due to the...
As a customer service consultant I see things across many companies that most companies don’t see while...
IT is not about the words Customer Service Communication Skills are the most powerful skills we may...
How often do you ask yourself these questions about your customer care strategy? * Do your customers...
“Hey, Joe, your service stinks. Get this kid a chocolate milkshake.” Those are the words I heard...
For employers throughout Canada, and especially the western provinces, the current labour shortage presents a significant challenge....
Output growth in China’s dyestuff industry had slowed down in 2007, but growth quality had improved. Total...
Many organizations tackle to the issue of customer service by exhorting their employees to speak with a...
