CASE issues second warning on Triple Lifestyle Marketing after receiving a spike in complaints
SINGAPORE: The Customers Affiliation of Singapore (Scenario) on Wednesday (Apr 6) issued a 2nd warning against Triple Life style Advertising and marketing, a immediate vendor offering alkaline drinking water methods, soon after a spike in issues.
It experienced previously issued an inform on Feb 23 last calendar year versus the company following problems of misleading promises.
Circumstance has due to the fact referred Triple Life-style Advertising to the Levels of competition and Customer Commission of Singapore (CCS) for investigations below the Consumer Defense (Reasonable Investing) Act.
It also suggested people who have contractual disputes with the organization to solution Scenario for support.
Triple Life-style Marketing sells lengthy-phrase servicing assistance packages for alkaline h2o units as a result of doorway-to-door gross sales. Customers can choose to fork out for the total bundle of about S$3,000 upfront or as a result of month-to-month installments.
In return, they will get a water dispenser, a drinking water filtration system and periodic water filter replacements for the expression of the assistance arrangement, stated Scenario.
“As portion of the service settlement, Triple Way of life Advertising is also required to fix the drinking water dispenser or h2o filtration procedure, if flaws arise,” it added.
Even so, amongst Nov 1 last yr and Mar 31 this year, Scenario acquired 139 consumer grievances versus Triple Way of life Marketing and advertising.
Most of the grievances concerned circumstances wherever people alleged that the organization was possibly unresponsive to repeated attempts to contact them to organize for provider requests for substitution of h2o filters or repair service of faulty items or did not show up for appointments.
“According to some individuals, Triple Life style Advertising and marketing did not provide replacements just after they experienced gathered the defective items,” mentioned Circumstance.
“This was inspite of representations by Triple Way of living Marketing and advertising during the revenue method that they would restore the h2o dispensers or h2o filtration systems if problems happened.”
People also mentioned that Triple Way of life Advertising and marketing created other deceptive statements during the product sales course of action.
“For occasion, shoppers alleged that Triple Life style Advertising informed them that they can fork out for the deals via instalments, but subsequently charged them the comprehensive total upfront,” mentioned Case.
A handful of other prospects complained that they experienced gained applied water dispensers or h2o filter replacements.
In response to client issues, a warning letter was issued to Triple Life style Advertising and marketing in July 2020.
It also questioned the agency to enter into a Voluntary Compliance Arrangement as supplied underneath the Client Defense (Honest Trading Act) to cease its unfair practices and compensate influenced customers.
Case famous that Triple Lifestyle Marketing did not signal the settlement.
It has considering the fact that referred the organization to the Competition and Buyer Fee of Singapore for investigations under the Act.
Circumstance recommended shoppers to do on the internet analysis to validate the high-quality of the products and track file of the company in advance of creating a invest in.
It also inspired consumers to patronise immediate selling providers accredited under the CaseTrust-Direct Offering Affiliation of Singapore joint accreditation plan.
These companies give shoppers the proper to cancel a contract inside a 7 day cooling-off period of time with out penalty, and also gives a complete refund if payment has presently been manufactured.
CNA has contacted Triple Life style Marketing and advertising for remark.
