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The most popular questions

FAQ

How do I make a purchase?

Shopping with SIKA Collection is easy; just add selected items to your shopping bag, then click “shopping bag” at the top right-hand corner of your browser window.

What methods of payment does SIKA Collection ACCEPT?

Sikacollection.com currently accepts the following forms of payment: Visa, MasterCard, American Express, Discover, and PayPal. We are unable to accept checks, cash, and money orders.

Do I have to set up an account to place my order?

No—you do not need an account with sikacollection.com in order to shop with us.

However, registering for an account with us is easy and provides you with the following benefits:

  • Quick and easy checkout
  • Personalized profile including payment options and address book
  • Wish list
  • Email updates: be the first to hear about product launches and exclusive events
  • Calendar of events and ideas

To create your account, simply <click here>

What does it mean if an item is on pre-order?

Pre-order merchandise is any item that is available for sale but has not yet been received by our distribution center. Or, that has sold out and is being restocked.

How do I redeem a promotional code?

While we often offer promotions that are automatically added to your order during the checkout process, you may sometimes qualify for an offer that is associated with a specific code. To redeem an offer using a promotional code, simply follow the steps below.

  • When beginning the checkout process, type the code into the “Promotion Code” box at the lower right-hand corner of your Shopping Bag and click on “Apply”.
  • Check to ensure that your discount has been applied under “Discount” at the right-hand side of the screen, then click on “Proceed to Purchase”.

For further assistance, please contact us via email at customerservice@sikacollection.com or by phone at (212) 203-1055, 9:00 A.M. – 6:00 P.M. EST Monday through Friday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day.

Can I cancel my order?

Because our orders process very quickly once submitted, we are unable to change your address or shipping method or alter an order that you have already placed.

However, returning or exchanging your purchase is easy; for additional information, please visit our returns page or contact us via email at customerservice@sikacollection.com or by phone at (212) 203-1055, 9:00 A.M. – 6:00 P.M. EST Monday through Friday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. We apologize for any inconvenience and look forward to assisting you!

What is the cut-off time for express delivery?

Orders for express delivery may be placed Monday through Thursday before 12 P.M. EST.

If you have further questions regarding express shipping, please contact us via email at customerservice@sikacollection.com or by phone at (212) 203-1055, 9:00 A.M. – 6:00 P.M. EST Mondaythrough Friday, except when closed in observance of the following holidays: New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Eve Day and Christmas Day. We apologize for any inconvenience and look forward to assisting you!

How do I return or exchange my order?

In order to return or exchange an item, you must send an email with the reason for the return or exchange to customerservice@sikacollection.com. At that time, you will be directed as to where to ship your return. Please e-mail customer service a Fed Ex tracking number so that we may monitor returns and issue prompt refunds.

How can I be notified of we promotions and special offers?

Sign up for our emails here to be the first to hear about product launches and exclusive events. You can unsubscribe at any time by clicking “Unsubscribe” at the bottom of any email you receive from us.